Twitter May Be Using the microblogging service to connect with customers. Twitter is a microblogging service where people answer the question, "What are you doing?" in a 140 characters or less. It started about four years ago, has experienced phenomenal growth and is now one of the most popular so...

newVideoPlayer("/WheresTheFord_gawker.flv", 506, 423,""); Fox Business just had Ford's Scott Monty on, and Liz Claman showed us exactly the problem we warned about Friday. You can't find Ford on Twitter. Monty, predictably, told her how to find Ford. The self-promotional Scott Monty showed Claman sh...

Perhaps you saw the trashing of Scott Monty on Jalopnik by Ray Wert (full disclosure, I did some work for Ford last summer under the Social Media Group masthead). The issue seems to be the factual questioning of Monty’s superhero status as reported in a F@st Company blog (image: tension by DCJ...

Irking us more than the term "social media" are the so-called social media "experts." None annoys us more these days than Ford's Defender-from-Ranger-Danger navel-gazing "guru" and Twit-king, Scott......

Ad Agency Online, L.L.C., (AAOL), was formed in December of 2001 as an online communication / distribution system linking a national network of affiliated automotive advertising agencies .   At that time social networking was in its infancy, but the Internet based resources that AAOL provided to it...

In one business day, Scott Monty showed us why companies still own their brand, why PR still matters, and why he’s a top notch social media strategist. TheRangerStation.com, a 10 year old fan site for Ford Ranger owners and enthusiasts, had been selling unliscenced Ford merchandise with the Fo...

                        [Scott Monty kept in touch for Ford. Photo by TVanHoosear] NOTE: The following is an early draft of what will go into Twitterville's Chapter on Support & Customer Power. The story broke and went fu...

2009 is barreling toward us, so Peter Kim got some seriously bright social media minds together to share their thoughts on what this new year has in store. In a forward-thinking e-book, Peter gives 14 experts, including mah boo and mah boss, the floor, and everyone has some interesting thoughts and ...

We’re nearing the end of 2008, and that means it’s time for looking at the best of the year, as well as making predictions for 2009. Peter Kim tapped 14 industry leaders to create this outstanding list of big ideas and predictions for what to expect in 2009: “Although it is now che...

Yep, it's that time of year again -- time for the marketing bloggerati to polish up their crystal balls and make some bold statements about what you can expect in the coming year.  And you, faithful readers, scour the web looking for even just a few useful nuggets from your favorite bloggers and in...