My sister is having issues with her student loans through Wells Fargo. She has two student loans which appear on the same statement each month -- but Wells Fargo only applies her payment to one loan, and the other loan becomes delinquent. She's been on the phone with them every month for the past 4-...

A new report shows Windows POS OS shipment marketshare increasing slightly, from 71 percent to 76 percent, but the growth comes at the expense of Linux and might be a sign that Redmond pricecuts are being effective. The IHL Group, which conducted the independent research, had expected to find the ec...

Editor’s Note: After our coverage last week of the Macy’s internal probe over its December debit card over-charge fiasco, On-Line Strategies‘ Andy Orrock and his colleague, Dave Bergert, wrote a blog post about their thoughts. StorefrontBacktalk was impressed by their analysis and ...

As a student of well-thought-out, creative E-Commerce initiatives, I was naturally excited to hear that as deep-pocketed and serious a chain as J.C. Penney was declaring an “innovative online experience” that was “one-of-a-kind” and demonstrated “leadership in the onlin...

What happens if you eat at a restaurant and then can't pay the bill? I'm looking for experienced answers from people that know better, not conjectures. Let's say you're at a restaurant, and eat a big meal, but when the time comes you realize you forgot your wallet. In what ways will the restaurant r...

When we first saw [Chris Paget]’s cloning video, our reaction was pretty ‘meh’. We’d seen RFID cloning before and the Mifare crack was probably the last time RFID was actually interesting. His ShmooCon presentation, embedded above, caught us completely off-guard. It’s v...

A propensity to rely on outdated technology developed in-house has caught up with many retailers that, struggling to eke out profits during a recession, now want to adopt complex price localization campaigns, according to a study of 85 retailers by Retail Systems Research (RSR). The researchers foun...

Image-conscious food retailers might be squeamish about using loyalty card information to telephone customers who bought recalled products, but a consumer advocacy lawyer argues that public safety should trump brand protection. Retailers have an obligation to follow the lead of Costco and use loyalt...

Social Networks: InsightExpress has released the results of its study of social network users, including stats on how many different profiles people maintain, which network is more popular and how receptive the users of those social networks are to advertising. Media: Matthew Ingram rounds up the de...

Rex Sorgatz’s ideas for how to implement a successful micro-payments model on NYTimes.com - or any other media site - will probably never be put in place because 1) They make sense and 2) They don’t completely screw the reader. I’m not saying that’s the end goal for all compa...