Jake couldn't place an order for an Xbox 360 deal on Black Friday—yes, we're talking about a failed transaction from two and half months ago—but he got surprisingly helpful customer service from Office Depot. Margaret at the Office of the Chairman even gave him her personal number and pr...

Online shopping should be our saviour from ignorant and greedy crowds, exhorbitant fuel costs, crappy parking and nightmare traffic but I increasingly find it frustrating that many online retailers when they run out of a certain item to sell slap "Out of Stock" in the product description. To a degre...

Tom just sent us a follow-up to yesterday's post, and it's good news:Score another one for The Consumerist! This morning I contacted Sears' Executive Customer Service Department. They attempted to contact the store manager on my behalf. I stress "attempted" because they were hung up on too. Not...

Matt bought a camera from TigerDirect. He monitored the status of the order online, and saw that it was marked "shipped" a few days after he placed the order, so he returned the other, more expensive, camera he'd bought at Best Buy. Unfortunately, the TigerDirect camera never arrived. Matt logged in...

Filed under: Gaming According to tipsters, a little bird, and our crack team of cybernetically-enhanced super-searchers, the Xbox 360 Elite is suddenly very hard to come by. From what we can tell, the console configuration is missing from the stockrooms of a number of shops, both online and off, mak...