Frustration The other day I came home to find Jane rather frustrated at the computer. She’d just ordered $40 worth of books from Half.com, but realized — two weeks after completing the order — that they were sent to an old email address with an unknown shipping address. The half.co...

This photo from a series Macs through the ages at Silicon.com is the first laptop produced by Apple in its PowerBook 100 series. This colorful seven pounder does not look all that different from today’s laptop, yet this picture was taken in 1991, nearly 20 years ago! The biggest tech differenc...

When I look at the photo with this post, I can probably tell you things about it that you would not know, because we have different expertise. I remember New Mexico of the 1940s, where this photo was taken. As a child I rode several time in the back of a truck that looked just like the one in the pi...

I have been meaning to write this post for some time and continue to get sidetracked and have my ADD kick in which keeps me from writing (oh look something shiny). It wasn’t until Guy Kawasaki recently wrote a post on Twitter as a business tool or as he refers to it a Twool, that i decided I h...

The other night I had a special and impromptu radio show talking about social media and what has become known as the  the Motrin video debacle. During the discussion and roundtable of experts,  we talked about the idea that Johnson & Johnson, the parent company of Motrin, and more spec...

This except is from the draft introduction to the handbook I am writing on findability. Wonderfully, Howard Rheingold seems able always to get to the crux of things: “All of the world’s knowledge is in the air to be plucked down by our telephone. Of course it’s also all the world’s disinform...

This is my second post in which I answer questions that were posed but not answered during the AIIM Market Intelligence webinar on its Market IQ on Findability. Readers may still listen to the recorded webinar during which many other questions were answered and issues discussed. Previous posts also ...

Always interesting to see what happens when you release some new findings out into the wild. What will people key on? Who will pick it up? Do they get it, or regurgitate misunderstandings and misconceptions? In support of our upcoming Market IQ on Findability, and the free public webinar coming up n...

Enterprise Search – Fighting a War on Both Sides The search technology market is in the limelight once again.  Power struggles and alliances between Yahoo, Google and Microsoft continue to make news.  These market giants understand the power of search in the information age, and the busi...

A post in The Wired Campus today is titled Frustrated with Corporate Course-Management Systems, Some Professors Go ‘Edupunk.’ The post begins: A group of tech-savvy professors are claiming punk music as inspiration for their approach to teaching. They call their approach Edupunk. Punk ro...