R wanted to get started paying off her Capital One credit card but after missing one month's payment she started a fee pigpile. She got overlimit fees, and then so many extra fees started piling on that she wasn't ever able to pay them off enough to bring her balance back under her credit limit. R w...

Jake couldn't place an order for an Xbox 360 deal on Black Friday—yes, we're talking about a failed transaction from two and half months ago—but he got surprisingly helpful customer service from Office Depot. Margaret at the Office of the Chairman even gave him her personal number and pr...

Sears CEO Bruce Johnson needs someone down to housewares to get him a new telephone. Reader Len called the executive office and was told "his phone isn't working, you have to call back." My dishwasher repair is not going smoothly — either with the repair or in dealing with customer service &md...

If you would like to tell Monster Cable that they're jerks for trying to shut down the family owned and operated Monster MiniGolf - just the latest target of Monster Cable's insane campaign to sue for trademark infringement anything that dares to have "Monster" in the name - you can email their ceo ...

All reader Scott wanted to do was get his daughter a 'Big Girl Bed'. After a nearly 6-hour trek to a nearly empty Ikea, Scott had to grab the name of the bed and attempt to pick it up himself at the 'furniture pick-up'. However, when he arrived home, he was not happy to learn that it didn't come wit...

Got a Chase credit card? Check your bill to see if the due date shrunk. For the past ten months, the due date on reader NDphoxylady's four Chase credit card due date was the fifteenth. Then, without warning or notice, it became the tenth. NDphoxylady only noticed when she was charged a $39 late fee ...

As part of a full kitchen upgrade, reader Sean purchased a $1300 dishwasher from Sears. Shortly after he received the unit, he realized it was defective. Sears directed him to an outsourced service company called OneSource. During the phone call to OneSource, Sean logged over 3 hours of hold time an...

Gregg "If you squint I look like Alec Baldwin" Steinhafel Gregg.Steinhafel@target.com 612-696-6234 fax: 612-696-6325 Assistant: Denise May Denise.May@target.com 612-696-6243 Phone numbers for his direct reports, inside... Bart Butzer, VP Stores: (612)-696-4968 Christopher Perrigo, VP Target India: (...

Here are over 450 pieces of internal email addresses and phone numbers to reach a real live human at Paypal/eBay. Anyone who has ever experienced Paypal unfairly freezing their funds, Paypal siding with someone who scammed them and losing money because of it, Paypal seizing funds from their bank acc...

Contrary to published rumors, I did not spend last weekend trafficking Canadian drugs or performing "community service." No, I enjoyed a gluttonous weekend in Chicago thanks to Northwest's generosity. In the age or rising fees, reduced frequent flier miles, and general travel hell, it's still possib...