You can buy furniture, look for a job and seek an apartment on the popular online classified ad Web site Craigslist. But a quick check of the "erotic services" category for Seattle yields another possible transaction, one featuring a "tall, sexy, seductive blue eyed bombshell" calling herself "Emily...

Many major retailers have been criticized for being slow to adapt to industry—especially Web-based—changes. But it’s not hard to see why when we see how the industry treats e-tail pioneers such as Amazon and Facebook.To be fair, both Amazon and Facebook got spanked for going too far in res...

As a student of well-thought-out, creative E-Commerce initiatives, I was naturally excited to hear that as deep-pocketed and serious a chain as J.C. Penney was declaring an “innovative online experience” that was “one-of-a-kind” and demonstrated “leadership in the onlin...

Until recently, owners of Facebook groups had to email Facebook customer support in order to change their Group’s name. However, Facebook announced today that Group owners can now change Group names any time. This change will certainly decrease the amount of customer service Facebook had to de...

It’s still fascinating to me how many insights I gain from the traffic to my own personal blog. Today, I checked my stats briefly and noticed something really strange: my post about eBay Express, A Eulogy for eBay Express, had jumped with a vengence to the number one post on the blog.  My ove...

Facebook officials learned a hard lesson this month when the social networking site snuck in a privacy policy change that could have allowed it to access users’ content—and use it forever for pretty much anything Facebook could think of—even after users had deleted it from their accounts. ...

One of the homespun stories of interactive local media is the rise of HelloMetro, a city guide company that started in 1999 as an entrepreneurial effort in Louisville, KY, and has since grown to include 15 staffers, including five direct salespeople. The company, which has hundreds of Hello(City nam...

As punishment for the careless disposal of items containing personal information, CVS Caremark must pay a $2.5 million fine and establish a “comprehensive information security program” to protect both paper and electronic documents containing sensitive data, according to a government set...

Reversing an 18-month trend, consumer satisfaction with in-store retail products and services ticked upward in the fourth quarter of 2008. But similar good news wasn’t on the menu for E-tailers. After a three-year period where consumer satisfaction with online-only retail companies steadily cl...

As the Associated Press put it recently, “Talk of a New York tax increase just got a little, er, hotter.”   But seriously, at a time when the nation is about to spend $787 billion on a so-called “stimulus,” new taxes on top of what we will already be paying is scandalous. ...