My sister is having issues with her student loans through Wells Fargo. She has two student loans which appear on the same statement each month -- but Wells Fargo only applies her payment to one loan, and the other loan becomes delinquent. She's been on the phone with them every month for the past 4-...

Dear CEO of Imerco. This evening I have had the worst experience I have had in a store ever. really, it was THAT bad (I even choose to use a bit of my  precious time to blog about it - that’s how bad it is). Anyway I have worked “a bit” around e-commerce in my days on the internet...

Several weeks ago I fell prey to an urge to look up my credit profile -- I think it was one banner ad too many noodling into my subconscious, with a dash of fear of imminent worldwide economic collapse. So I went to the TransUnion website and ordered their "TransUnion Credit Profile" product for $14...

Filed under: Business, Airports, Consumer Activism The members of social network Where Are you Now? have spoken! Heathrow is the worst airport in the world, according to voters, thanks to passport control lines and baggage problems. The Brits don't get all the glory, though. JFK in New York and Los ...

Filed under: Computers You thought the days of the pop-up ads were over didn't you? You thought, "I got my fancy browser with the built in pop up blocker. I got me Google Toolbar and it's got a pop up blocker too." What more could you need? Well, in case you haven't noticed, pop-ups are coming back ...

Filed under: Activism, Business, Blogs, North America, United States, Airlines, News, Consumer Activism Bill Baker was mad. This crotchety blogger was so pissed at JetBlue that he took the airline to small claims court. On January 16, 2009, victory was sweet, to the tune of $494. The money, he says,...

I got some spam earlier today from someone who used Vertical Response’s mail service to send it out. On occasion, if I think the mail provider might actually do something about it, I’ll report the message. That’s what I did with this one. Most of the time I’ll get a form lett...

I’ve love the clothing company NAU since they opened, and closed, and now opened again.  They are amazing. I had some problems with some pants I purchaced a while ago, and emailed thier customer service department asking them if they are still honoring their lifetime guarentee.  I would thin...

Filed under: Consumer experience, Apple Inc (AAPL), Marketing and advertising, Best Buy (BBY) Riddle me this Applenauts, Mac Geeks, and other assorted nerds: Is dealing with Apple Inc. (NASDAQ: AAPL) always such a royal pain in the butt? The reason I ask is that my wife and I joined the Mac cult yes...

I decided I wanted a new external USB drive to go with my Mac, to use for Time Machine backups.  We already had two LaCie drives, and liked them a lot, so figured another 500Gb one would do nicely. When we came to look at them in our local Staples (in Exeter), I spotted another option - a 500Gb Buf...