So our Verizon FiOS home bill has been about $160/month. We were looking to chop that down a bit when I called Verizon this morning. To put it as simply as possible, it’s complicated. What I care about most is keeping the 20/20Mbps down/up Internet service. That’s $69.99/mo. What I don&#...

Over at the ProjectVRM blog, two posts: Who in CRM 2.0 will help VRM 0.1? and What’s completely screwed about this picture?...

Most books come and go. Others stay — meaning that you’re likely to find them in most bookstores. Big ones, anyway. Quotable books have staying power. Especially the quotable ones that express unattainable ideals. The Cluetrain Manifesto , it turns out, is one of those. The book hit the ...

So now my dream app is ready on the iPhone. It’s just the beginning of What It Will Be, but it’s highly useful. If you have an iPhone, go there and check it out. It’s free. As you see here, I’m involved, through the Berkman Center, which is collaborating with PRX, which is wo...

This afternoon at 4:30 I’ll be talking (though not alone… it’s a discussion, not a lecture) at the Ethos Roundtable in Cambridge (the new one with Harvard and MIT, born in 1630-something; not the older one The topic will be The Intention Economy: What happens when free customers pr...

This well attended meeting of VRM ambassadors from the UK, USA and Europe rightly ignored the technology and debated the issues of adoption by individuals and vendors. I was pleased to hear from interested and diverse vendor organisations including Johnson & Johnson (wanting to interact with ...

I’ve been reading quite a bit of Umair Haque this past year. He makes me think. Take his latest post, Saving Strategy from the Strategists. You don’t have to agree with everything he says, but the following excerpt shows where his head’s at: Perhaps the meaning of competitive advan...

By strange coincidence, this morning I came across two letters written to a bank manager and the UK passport office. They both where written as a response (by a real or imagined person) to inefficiency, disrespect and abuse of power that such entities exercise over the individual. As customers we ha...

Noah Brier has an interesting post titled Metcalfe’s Plateau, which he describes as – a place where the value of the network no longer increases with each additional node. In fact, thanks to spam (as deemed by me), the value of the network had started to decline, I was looking for other ...

I’d forgotten how it is, dealing with Cox High Speed Internet here in Santa Barbara. We got spoiled with Verizon FiOS in Boston. It’s never down. Customer support is solid. And the data rates rock: 15-20Mb/s, symmetrical, for about the same as we’re paying here. But here we are, ba...