The broadband market is maturing quickly. Even if the economy recovers, Internet service providers (ISPs) will find it increasingly hard to acquire broadband customers. Price alone won't be sufficient to drive uptake. Consumers cite friends' recommendations as the key factor in choosing an ISP. Ther...

Telepresence, the life-size, "you are there" meeting experience, is a hefty upfront technology investment — but over five years globally dispersed organizations reap a return on investment (ROI) of 47% or more. Travel reduction provides for the major hard cost savings. However, telepresence users ...

Attention in the telecom community for the IP multimedia subsystem (IMS) has been hard to ignore over the past few years. Service providers wanting new revenues from services at a reduced cost look to an IMS framework to help them. Forrester tracks IMS deals yearly to help our clients understand how...

Attention in the telecom community for the IP multimedia subsystem (IMS) has been hard to ignore over the past few years. Service providers wanting new revenues from services at a reduced cost look to an IMS framework to help them. Forrester tracks IMS deals yearly to help our clients understand how...

Mobile Internet adoption in North America is still slow because while users find the content and services useful, they are not easy or enjoyable to use. This is due in large part to high cost of service and sites that are hard to find, see, and navigate — leaving them far inferior to their desktop...