Our day-to-day work presents us with problems that are complex and expensive to solve, and even the easy solutions have their unintended consequences. Some of us face outward to the user community and to our customers, and some of us remain behind the scenes working aside peers and colleagues, but w...

Faithful Catholics of the Worcester Diocese are blessed to have a spiritual leader such as The Most Reverend Robert J. McManus. As Father Euteneuer of Human Life International has observed (see here), "In a time when far too many scandals go unaddressed in our Catholic institutions it is very encour...

I needed to buy a new laptop for work a few months back, and after a little agonizing between the MacBook Pro and a Thinkpad T61p, I plumped for the latter. As I noted at the time, one of the major selling points was the quality of IBM/Lenovo’s after-sales warranty service, compared to the atr...

Dell has retired its old ‘Enterprise Services’ portfolio (Silver, Gold & Platinum Plus) as well as some others such as Business Helpdesk, Gold Technical Support, Dell On Call and replaced them with a single new ProSupport offering. The announcement revolves around Dell’s commer...

January’s prayer letter is out, and you can get it here. However, we simply had too many things to share this month, so I wanted to share some of the details about last months prayer results here. Church Meetings: Many of you were praying for our three church meetings the end of December. The ...

First off, I prefer Naked Conversations, so when there's a customer support group, called "Genius Bar," who requires I make an appointment, even in an emergency, I get bristly and suspicious.  That being said, I am a new Apple customer, and have had good support from the Palo Alto App...

First off, I prefer Naked Conversations, so when there's a customer support group, called "Genius Bar," who requires I make an appointment, even in an emergency, I get bristly and suspicious.  That being said, I am a new Apple customer, and have had good support from the Palo Alto App...

Unfortunately, my HP notebook's life is drawing to an end. Fortunately, it picked a great time to give up the ghost as the year is winding down and things aren't so hectic at the office. I started evaluating new machines several days ago and had narrowed my decision down to another HP or a Dell Insp...