A few weeks ago, several Customer Relations & Rapid Rewards Employees, along with some of their family members, volunteered to help build a Habitat for Humanity home for one of our Coworkers here in the department.  For those of you who don’t know, the Habitat homeowner is required to sup...

Everyone at Southwest Airlines was saddened by the sudden termination of service by our codeshare partner, ATA Airlines. Setting aside the business relationship for just a second, we appreciate the hard work of our colleagues at ATA, and wish them nothing but the best in the future. However, I thoug...

I love holidays.  I love pranks.  Mix the two and you get an amazing April Fool’s Day.  I thought about posting something outrageous such as “Southwest to Begin Serving Inflight Meals” or “CEO Gary Kelly Joins the Cast of Celebrity Apprentice.”  Then I thought̷...

Employees of Southwest Airlines are encouraged to “Live the Southwest Way.”  This includes having a Warrior Spirit (work hard, desire to be the best, be courageous), a Servant’s Heart (put others first, live by The Golden Rule), and a Fun-LUVing Attitude (be a passionate Teamplaye...

TV shows, books, and articles abound on the subject of autism. They immediately catch my attention because my nine-year-old grandson, Noah, was diagnosed with autism at one and a half years. While watching Larry King Live recently, I started thinking about how serious and sad parents look as they de...

Since we hired our eight Culture Ambassadors last May, these talented and creative folks have been hard at work spreading the famous Southwest LUV to Employees across the country.  They have been traveling from coast to coast planning Employee appreciations; helping with Local Culture Committee mee...

It’s hard to believe that it has already been three years since we began delivering our hottest deals directly to our Customer’s desktops through DING! While it may be DING!’s anniversary, our Customers will be the ones receiving the gifts (no hard feelings, DING!). We’re kic...

 (In the first installment, I outlined the need for Proactive Customer Service; in the second, we drilled down a bit deeper into how that is accomplished; in the third, we looked at the key elements to effective communication; and in the fourth posting of this series, I demonstrated how my Team ...

It’s hard to believe that I’ve been at Southwest for ten years. Time flies. I moved to Dallas from the San Francisco Bay Area “temporarily” to gain some experience in Leadership Development. Since that time, I married my college sweetheart, bought two homes, and have three am...

…the Graphic Design and Creative Services Team!  This small but mighty group works tirelessly to design Company posters, flyers, newsletters, and various publications.  They are highly talented and specialized, and they save Southwest Airlines a lot of money by designing many of our creative...