You may remember a post I did a while back on The Loyalty Expo - a conference and learning experience put on by Loyalty 360.  I mentioned in my post that Loyalty 360 was different in that they looked at loyalty through a wider lens that most - not purely focused on customers/consumers, but understo...

This post started as a simple - "here's an article about incentives - ain't that great" - but has morphed into a morality play in my mind.  Here's the scenario... Nortel has filed for bankruptcy protection. Nortel is laying off workers to reduce costs. Nortel is asking the courts to allow the compa...

This post has little to do with last night's episode of the The Colbert Report except for the fact that the words "escape velocity" were mentioned and it immediately hit me that influence and incentive/reward initiatives have an escape velocity. See video at 3:25 into the clip. Stay with me camera g...

Got this through my google reader last night... Toshiba Keeps the Channel Healthy.  The article starts out... "He received a phone call informing him that he had won a brand new car from the Toshiba staff incentive program. He couldn’t believe his luck when he read from the Toshiba website confir...

The news has been abuzz about Bernard Madoff and his multi-billion dollar Ponzi scheme.  People want to know how so many smart people could be taken in by Madoff.  How could wealthy, seemingly intelligent people trust ol' Bernie and give him their hard-earned money so easily?  Most of us would sa...

I've been extremely busy lately - hence the lack of regular posting to this site.  When time allows, I have the ability to read and think and find topics to post about.  When I'm busy I have to resort to only posting when I get hit right in the face with a topic. That is how I came to this...

What a way to start a Monday.  I could feel it coming on.  I knew it was going to happen and I couldn't help myself.  The bile was rising in my throat and I had to take a step away. I composed myself and came back.  I came back to post a comment on an entry at Human Markets calle...

I picked up a book at a Barnes and Nobles in Oakland this week - something non-business to read on the plane back to South Carolina.  Normally it’s all business but since I’ve been on 24/7 for a while I thought I’d take a break.  I picked up Michael Crichton’s book “Next.â€� ...

A few tweets ago, (I always feel weird referring to Twitter in the past tense) I posted: Why are the unintelligent or uninformed so arrogantly confident while the intelligent and well informed so often unsure and apprehensive? There is something very human to thinking you know more than you really d...

Reward and recognition programs have become somewhat reflexive in business.  Similar to a Doctor hitting your knee with his/her little rubber hammer and looking for the involuntary response from the patellar tendon - businesses install and conduct incentive and reward programs without really th...