Sooner or later, every site or application will fail. However the consequences depend not only on how the failure is managed but also on how it is communicated. Recently the web hosting company Media Temple and even Google have well illustrated how hard it is for modern connected organizations to re...

If you were an early bird like me and on your computer circa 5:30-5:45 a.m. EST this morning, or on the other side of the world when this would be a reasonable time of the day, you too may have participated in the “Great Gmail outage of February 2009.” Yes, Gmail was down, and mass panic...