You may remember a post I did a while back on The Loyalty Expo - a conference and learning experience put on by Loyalty 360.  I mentioned in my post that Loyalty 360 was different in that they looked at loyalty through a wider lens that most - not purely focused on customers/consumers, but understo...

It's tough out there.  More jobs lost, no real "stimulus" yet.  Companies hunkering down, noses to the grindstone doing everything possible to stay out of the limelight.  No one wants to see their name in the paper any more - let alone have to sit at the feet of arguably the most hypocritical and...

And why the hell not, eh? From Seth Godin: It’s not stupid to have a stated goal of starting several ventures that will fail, or asking three stupid questions a week, or posting a blog post that the world disagrees with. If you don’t have goals like this, how exactly are you going to luc...

This post has little to do with last night's episode of the The Colbert Report except for the fact that the words "escape velocity" were mentioned and it immediately hit me that influence and incentive/reward initiatives have an escape velocity. See video at 3:25 into the clip. Stay with me camera g...

I had a huge, tough-to-read, heavily footnoted and researched post for today... but... Naah.  Let' go with a little video break and we'll get back to the hard stuff next week.  Have a great weekend. This video is of Dan Ariely - author of Predictably Irrational.  I've highlighted some...

On Wednesday, January 7, 2009, President-elect Obama named Nancy Killefer, the government's first chief performance officer.  The job descriptions that I could find are a bit lacking, but in general the new position is responsible for: Overseeing budget and spending reform Working with economic off...

The news has been abuzz about Bernard Madoff and his multi-billion dollar Ponzi scheme.  People want to know how so many smart people could be taken in by Madoff.  How could wealthy, seemingly intelligent people trust ol' Bernie and give him their hard-earned money so easily?  Most of us would sa...

By Terry Epton, CITE, DMCP Prevent a client fiasco by always keeping the following in mind: Never present undeliverables. Be careful on a site inspection if you decide whether or not to show an end-user client something that is not available for the time period that their incentive program will be o...

(Author note:  I've reread this post six or seven times wondering if it is too negative and have debated publishing.  In today's "prosumer" environment I'll leave it to you - comments welcome.  Is it?) I'm stomping around the office (which is the dining room today - I'm in D...

Scanning my RSS feeds the other day I ran across this article on the Businesspundit site.  That article  links to a Slate article in which there is a link to a PDF of a research document discussing the "The (Adverse) Incentive Effects of Competing with Superstars."  Whew - m...