Photo credit: cambodia4kidsorg Establishing a solid ROI for enterprise social software is an ongoing discussion for the sector. It is generally a requirement for most technology decisions made by companies. At a high level, there are two sides to this argument: Measuring Enterprise 2.0 ROI is like t...

A couple recent items caught my eye with regard to the issue of employee adoption of social software. In Reversing the Enterprise 2.0 Pricing Model, Julien le Nestour argues that pricing per user for social software should increase as more employees use it, because the network effects of higher part...

I am crossing posting this from AppGap as I am now using the free version of this tool and find it quite helpful. The new Web offers great transparency if you are able to find what is being said on a topic in the maze of information. I recently commented on ten reputation management tools see - Ten ...

Yesterday at the 15th Annual Stanford University Accel Symposium, I heard an energizing talk with Chris Hughes, Facebook, and Architect of Obama’s Digital Campaign Strategies, and Matthew Barzun, National Finance Team for Obama and Former Chief Strategy Officer, CNET Networks, Inc. on “Techn...

Atlassian is the Enterprise 2.0 sector’s Slumdog Millionaire. It’s an inspiring rags to riches story of two young college graduates who set out to earn at least a “graduate salary” (approximately $30K/yr USD) by creating a business, rather than taking a corporate job like the...

Back in November, a major supplier of the world’s online junk mail (called the McColo network) was taken down - and almost overnight, the Spam trackers at Google reported a 70 percent drop in Spam. But that hardly meant the Internet’s Spam problem was gone. Spammers have been working har...

Oracle Europe has scheduled what is being billed as the first Virtual Enterprise 2.0 Conference focused on Europe on 19 February 2009. Although I am sure most of the content will focus on Oracle’s Enterprise 2.0 technology solutions, the conference should be interesting in that the keynote by ...

One of those dumbass things you notice - Blizzard, makers of World of Warcraft does not have RSS turned on their official press release/media site. This means that instead of being able to subscribe to their news in say my.yahoo or igoogle, you have to go to the site and check for new news. None the...

Forrester isn't the only analyst firm taking a close look at Social Media. CMS Watch has taken a hard look at some of the top social software and collaboration tools on the market today. Unlike Forrester, however, they are looking at more than just community tools for interactive marketing. If you h...

This company’s mission is to help its clients “profit from interaction” with customers. You’re probably never heard of it. But at about the time the Macintosh was born, it was cited by Business Week for teaching companies how to use toll-free 800 numbers to handle customer co...