When I was a young kid trying to make a buck, I quickly learned that the most important thing I offered was my service. I actually got more business just by providing great customer service and that made me just continue to increase the service I provided. Whether it was selling newspapers, coding H...

“Paper is dying, but it’s just a device.” So says Nick Bilton, editor in the New York Times research and development lab. Bilton talked with Wired about what he sees as the future of news delivery, and paper, in his view,  is not going to go away, but it will play a smaller role i...

Misinformation in customer service is pretty common. It’s probably something you’ve experienced firsthand as well. You call a company and you’re told one thing by one representative. Then you call back a few days later and you’re told that what the first representative told y...

We love the Moleskine notebook for its durability and versatility. Reader Joe Mansfield really loves his Moleskine, so he decided to create some free Moleskine icons using Google Sketchup to bring that love to his desktop. Actually, he asked his friend, Max Brown, to do it, and the results are quite...

One of the things I’m enjoying most about podcasting my client’s conference in Vegas is the people I’m meeting. You see, this is an internally focused event for sales people and resellers (which is why I can’t share any of the audio content we’re creating – sorry). In conversations with ...

I opened a Paypal account when I was living in France. It's been two years I moved back to the United States. Today, I offer services as a freelance. I very often get paid through Paypal. After a $2,500 limit of money received in my account, Paypal requested that I send them info on the nature of my...

Comcast customer service is an oxymoron. The monopolistic cable giant is one of, if not, the worst examples of poor customer service. In fact, I'd put Comcast right at the top of my all-time "rude, indifferent and boorish behavior" rankings alongside TSA agents, NJ Transit conductors a...

Phu! has been hard at work creating some magnificent customs for many upcoming shows. He proudly presents to us with his submission for the Attack of the ILLAZILLA custom show dubbed M.A.C., which stands for Mobile Armored Crusader. He created this piece using items found around the house, such as.....

All software has bugs. I don't care if you're Apple, Microsoft, IBM, or a smaller, leaner ISV. Your software has bugs in it. Once you accept this fact, that into each software product a little crap must fall, it becomes clear that what differentiates one software development organization from anothe...

Dear CEO of Imerco. This evening I have had the worst experience I have had in a store ever. really, it was THAT bad (I even choose to use a bit of my  precious time to blog about it - that’s how bad it is). Anyway I have worked “a bit” around e-commerce in my days on the internet...