Holy mackerel! Connie Bensen has one hell of a comprehensive list of tasks for which an online community manager needs to be responsible! I mean, if this is a contiguous list, this describes quite an experienced and senior person, that’s for sure. What this shoes you is that the job of OCM is not ...

Image via Wikipedia Holy mackerel! Connie Bensen has one hell of a comprehensive list of tasks for which an online community manager needs to be responsible! I mean, if this is a contiguous list, this describes quite an experienced and senior person, that’s for sure. What this shoes you is that th...

Uniquely Cindy - Sunday Book Reviews All of the book and product reviews here are totally unsolicited… spontaneous …and without affiliate links. These are books and products I share with close friends. So all of the reviews you find here will be about things I highly recommend. It is hard to mis...

We’ve already looked at the insight you can get from profile data and focused discussion in online communities. For the third in our series of how to get insight from online communities we are going to look not at what people say, but how they say it. Communities drive discussions, be those the or...

There is a great article in the Boston Globe today about how some companies are proactively engaging bloggers, twitters and consumers online who are complaining about their service.  Not only are a few of these companies monitoring the Internet to learn what consumers are saying about them, but som...

As always, that’s a difficult discussion. First of all it’s important to remember that “Versioning” the web is initially a marketing trick, albeit a powerful and a valid one. It does make sense to try to assess the pace and scope of change in and through the Digital Revolutio...