We've been getting a lot of shocked letters from Capital One customers asking how the company can get away with raising their interest rates on their cards when they "haven't even been late with a payment." There is, in fact, no such thing as a fixed rate card and credit card companies don't need a ...

Capital One apparently believes in "honest and open communications" (even though they've been accused of purposefully dicking their customers around in the hopes of generating more fees). How do we know this? Because they've written their "valuable customers like you" letters letting you know that d...

Andrew's wife got mugged, the thief rand up purchases on her credit card, and now CapitalOne has sued them for $1200 and won. How can this be? Andrew writes:In May of 2005 my wife was mugged at one of the elevated train stations in Chicago. After calling the police and filing a police report, she st...