Learn how Bates transformed its Media Services department from a group of untrained staff pushing around carts and changing slide projector lamps to a team of trained professionals covering all aspects of classroom technology, event support, and media production....

Improvements to service management can be a grassroots endeavor. Learn how UW-Madison Division of Information Technology stumbled on ITIL. Working together on the journey to adopting our own effective processes, we achieved a common working vocabulary while building a unified service catalog....

This session will discuss the development and integration of library research tools into course websites at Harvard using the iSites platform. Working with the Academic Technology Group, iCommons, and other IT units on campus, the Harvard College Library has begun to develop a series of new online r...

The Cite Is Right! mock game show fostered a lively discussion about plagiarism, ethics, and citation among students in Dartmouth College's first-year writing program. Over 90 students attended the event, using clickers to respond to questions. This panel will discuss our findings and demonstrate th...

Introducing emerging technologies. Developing 21st-century literacies. Developing learning environments that foster critical thinking skills. In the fall of 2008, the EDUCAUSE Learning Initiative turned to the EDUCAUSE teaching and learning community and asked them to identify those big issues that ...

Introducing emerging technologies. Developing 21st-century literacies. Creating learning environments that foster critical thinking skills. In the fall of 2008, the EDUCAUSE Learning Initiative turned to the EDUCAUSE teaching and learning community and asked it to identify the big issues that will d...

As campus technology begins to mature and stabilize, IT organizations can partner with functional areas to help them review their processes and leverage existing technology to improve information flow, increase efficiency, and allow people to focus on customers rather than chase technology....

Increasingly, as higher education develops online degree programs, campuses need to create library and informational literacy tools available for the student who never comes to campus. This session will address the need to provide the same level of library support to online students as on-campus stu...

This presentation will report on a dozen e-portfolio pilot projects at Northeastern University involving approximately 70 faculty and 600 students. It will explain the processes used to examine requirements, define use scenarios, evaluate tools, and manage pilots. Sample portfolios will be shown, fa...

This session will present a case study of the planning, launch, and pilot-year evaluations of the Tufts Faculty IT Liaison Program, which was created to provide a systematic mechanism of communication between the faculty in Arts and Sciences and Engineering and the University Information Technology ...