Comcast customer service is an oxymoron. The monopolistic cable giant is one of, if not, the worst examples of poor customer service. In fact, I'd put Comcast right at the top of my all-time "rude, indifferent and boorish behavior" rankings alongside TSA agents, NJ Transit conductors a...

I've only seen two of this year's Academy Award-winning films, but thought one far surpassed the other in every conceivable way. The Wrestler, starring Mickey Rourke and Marisa Tomei, held me in a Full Nelson grip throughout. The story of a down-and-out wrestler and his stripper girlfriend w...

You know the times are tough when even Lamborghini is reporting a dip in sales. Yes, the uber rich are holding off on purchasing the latest and most ostentatious models of the uber sleek, uber pricey automobile. I wonder if the remaining rich are doing so because they're suffering from a post-Ma...

Guest post by Emily Randisi As a senior at the College of Charleston I am months away from graduation. After a recent trip to New York City, I came home more confident and less worried about finding a job. Here’s why. I got off my couch and went to New York City to go on informational interviews. ...

Bucking the downward trend we see, hear and read about with mind-numbing frequency, McDonald's Corporation announced Tuesday it will open 650 more outlets in 2009! The fast-food chain also reported it currently serves 58 million customers a day - that's two million more than in 2007. A McDon...

I read yesterday's Financial Times' annual rankings of top business schools with unusual interest. Having represented the B-schools at Duke, UNC and UCLA, I know how important the rankings are. And, having spoken with several friends at top business schools, I knew some were feeling the impa...

Erstwhile strategy consultant Richard Harte, Ph.D. was a strong proponent of finding and nurturing a "mole" within a prospective client organization. It was Dick's contention that a mole could perform two critical functions in a new business pitch: provide inside intelligence and advoc...

I spotted an ad for a Lionel train set as I was sitting on a stalled NJ Transit train the other day. The ad was pushing Lionel train sets at a 20 percent discount for NJ Transit passengers in honor of NJT's 30th anniversary. Holy cow, thought I,  NJT has been torturing passengers for three...

Imagine that your spouse of three years suddenly announces he's decided to "put the marriage up for review." He tells you that the relationship has been solid up until now, that you've performed above and beyond his expectations, but he'd still like to see "what else is ou...

The old aphorism notwithstanding, money is not the root of all evil. In my mind, it's organized religion. Just take a look around us: the wars in Iraq and Afghanistan, the border tensions between India and Pakistan, the Israeli invasion of Gaza. It goes on and on. One could argue these conflicts...