Like all good discussions, starts with a seemingly simple yet deep questionThoughts on a combined Service Catalog Are there good examples of a catalog which serves as a Product Catalog for external customers and a Service Catalog for internal customers? Eleven responses later... some new views emerg...

The last recession hit silicon valley and the tech economy pretty hard. Then it was the "tech-implosion" that led the economy down.Now we have the "sub-prime / credit / CDO / banking" implosion leading the economy to even worse lows. Like last time, we'll see IT budget cuts, layoffs, project cancell...

random bits: all work and no play. it is a bit too much when you spend all day attending a BMC Asset administration course. ....Today the teacher spiced things up with informing us that SRM does not - in fact - integreate with Asset directly. This is pure crap. In clear text this means that there ne...

This is part 2 of 1000 service catalog barrier post. So why might it take 80 years to create a service catalog?  Here's the data so far. From what I've seen, most of these tools take more than 3 weeks to deliver one (1) simple service definition that works end to end.  So to be kind, ...

Last week's Service Catalog conference is over and what a great week it was.  So many good sessions and case studies that I'll be commenting on. As I watched the customer presentations last week, one trend jumped at me: newScale customers are accelerating the number of service definitions in th...

What's the justification? How do I convince my boss / peers / executives that we should do?  What's the return on this investment?  If you have any of these questions, you will be interested in attending this free webinar: How to Build the Business Case for an IT Service Catalog With ITIL ...

There are cases where you can achieve success with a tactical implementation of a service request catalog. If your company is small enough, and you set your expectations appropriately you can get a tactical service request catalog project to work; particularly if it's a small deployment to your IT s...

I've been noticing customers approaching the service request catalog from one of two directions: As part of a transformation of IT or as a feature of the help desk. Either the project has high-level visibility, specific and measurable goals; or it is a tool to help the service desk put more data ent...