Nobody likes to think about their death or disability, but you’ve got family, employees and clients who rely on you. What will they do if you become disabled or pass away unexpectedly? Put a plan in place now to protect those you may leave behind. My friends and fellow practice management advi...

It’s report card time (in Ontario primary schools at least), so why don’t we talk about some client service report cards for you and your firm. My SLAW post last week was about the importance of keeping your clients happy, and how a post matter client survey (a sample survey is here) is one ...