Times are tough. Library funding is down, library use is up, and people are asking more and more questions demanding more and more time from their public library staff. In response to these increasing demands on library resources, Library Development staff at the Washington State Library have been c...

Luis Suarez of I.B.M., With the help of social networking tools, he has cut down sharply on his daily e-mail. "I stopped using e-mail most of the time. I quickly realized that the more messages you answer, the more messages you generate in return. It becomes a vicious cycle. By trying hard to stop t...